Refunds

Submitting the enquiry form does not create a paid order and does not take a payment.

Project fees, retainers, and any refund are written into the statement of work or the hiring agreement for that engagement. A fixed-price job, a dedicated team, and a time-and-material engagement do not share one refund percentage, so this page does not invent one.

Questions about an invoice already issued should go to info@elvekgroup.com with the invoice reference.